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Moving house
 

Moving house is stressful enough, so we've tried to make this page as helpful as possible to make things smooth & easy for you.
We've included a helpful checklist below.

You need to know

  • Moving your services to a new address can take up to 7 days or longer, so please make sure you call Slingshot as early as possible!
  • If you're in touch with the previous tenants of your new place, make sure that they've organised to move their telecommunications services to their new address. If they haven't, this can slow down your connection.
  • If you're moving to a different exchange (generally the case if you're moving a different suburb) then your phone number will probably change.
    • The Slingshot representative who assists you with your call will discuss service and pricing availability at your new address.
  • Moving house is a great time to update your broadband plan and data allowance - let's make sure that you're on the best plan for you!

We need to know

  • Where you're moving to
    • We need you to be as specific as possible, especially in right-of-way or multiple dwellings (like apartments).
    • Please note that billing addresses may at times differ from the legal description of your address, and in these instances, Slingshot may need to contact you for more information.
    • Please note that if you're moving from a fibre area to a non fibre area there may be additional charges if you are still in a contract at your previous address. 
  • When you're moving
  • An alternative contact phone number for you; preferably your mobile
  • Whether or not you want your new details to appear in the White Pages

What are the costs to move your services?

 

Current service

What you want at your new house

Cost

ADSL

ADSL

VDSL

Fibre (where available)

 

$0 on a 12-month contract

VDSL

ADSL

VDSL

Fibre (where available)

 

$0 on a 12-month contract

Fibre

Fibre

ADSL (where fibre is not available)

VDSL (where fibre is not available)

 

$0 on a 12-month contract

Fibre

ADSL (where fibre is available)

VDSL (where fibre is available)

 

$199 on a 12-month contract

 

If you are moving into a house that is fibre ready, but are waiting for installation, you can take up ADSL while you are waiting for your fibre install.

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